Year: 2012
Type: article
Study design: Observational Study
Abstract: This paper explores perceived gaps between corporate needs and the availability of skills and attributes among thetalent pool of the Malaysian services sector. In Phase I of the study, 169 human resource managers from servicecompanies were surveyed. They were asked to indicate (1) the importance of skills, competencies andcharacteristics for the service workforce, and (2) the ease of recruiting those with such work skills and talents. InPhase II, focus group sessions and interviews were conducted with 37 Malaysian managers, yielding a qualitativesummary of industry needs and talent pool shortages. Findings indicated a gap between industry needs and theavailability of important competencies within the pool of prospective workers. Individuals with competencies incommunication, information technology and customer relationship management, and those with high motivationand career commitment were most sought by service industry employers.
Language: English
Domain: Social Sciences
Open Access status: hybrid
OpenAlex ID: W2136580415