Work

Applying Six-Sigma in the Service Industry: A Review and Case Study in Call Center Services

Year: 2006

Type: conference-paper

Source: IEEE International Conference on Management of Innovation and Technology (ICMIT)

DOI: 10.1109/icmit.2006.262316

Authors: Ayon Chakrabarty, Kay Tan

Institution: National University of Singapore

Language: English

Topic: Quality and Supply Management

Subfield: Management Information Systems

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Industry, innovation and infrastructure

Open Access status: closed

OpenAlex ID: W2147601376

FWCI: 0.51

Cites: 29

Cited by: 15

Related to: 10