Work

The Drivers of Customer Satisfaction and Loyalty. The Case of Denmark 2000–2002

Year: 2004

Type: article

Source: Total Quality Management & Business Excellence

DOI: 10.1080/14783360410001680297

Authors: Jacob Eskildsen, Kai Kristensen, Hans JØrn Juhl, Peder Østergaard

Institution: Aarhus University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2152185697

FWCI: 3.599

Cites: 16

Cited by: 97

Related to: 10