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A Framework for Delivering e-Government Support

Year: 2014

Type: article

Abstract: This paper gives a solution for improving e-Government services based on a hybrid approach: multilayered clustering of e-government documents based on fuzzy concepts and application of different text similarity measures.The goal is to reduce time between citizen's questions and government feedback, either completely eliminating or at least minimizing the deployment of subject matter experts.After the problem description, the paper describes step by step the functionality of the proposed system.At the end, concluding remarks emphasize some important features of the given approach and potential for future research.

Source: Acta Polytechnica Hungarica

DOI: 10.12700/aph.11.01.2014.01.6

Authors: Simić, Goran, Jeremić, Zoran, Kajan, Ejub, Ranđelović, Dragan, Presnall, Aaron

Institutions: University of Defence, State University of Novi Pazar, Kriminalističko-policijski univerzitet

Language: English

Topic: E-Government and Public Services

Subfield: Political Science and International Relations

Field: Social Sciences

Domain: Social Sciences

Open Access status: bronze

OpenAlex ID: W2552012813

FWCI: 18.54

Cites: 16

Cited by: 17

Related to: 10