Work

End-user Driven Feedback Prioritization

Year: 2017

Type: conference-paper

Abstract: End-user feedback is becoming more important for the evolution of software systems.There exist various communication channels for end-users (app stores, social networks) which allow them to express their experiences and requirements regarding a software application.End-users communicate a large amount of feedback via these channels which leads to open issues regarding the use of end-user feedback for software development, maintenance and evolution.This includes investigating how to identify relevant feedback scattered across different feedback channels and how to determine the priority of the feedback issues communicated.In this research preview paper, we discuss ideas for enduser driven feedback prioritization.

Source: RECERCAT (Consorci de Serveis Universitaris de Catalunya)

DOI: 10.5167/uzh-150654

Authors: Seyff, Norbert, Stade, Melanie, Fotrousi, Farnaz, Glinz, Martin, Guzman, Emitza, Kolpondinos-Huber, Martina, Munante Arzapalo, Denisse, Oriol, Marc, Schaniel, Ronnie

Institutions: University of Zurich, FHNW University of Applied Sciences and Arts Northwestern Switzerland, Blekinge Institute of Technology, Fondazione Bruno Kessler, Universitat Politècnica de Catalunya

Language: English

Topic: Software Engineering Techniques and Practices

Subfield: Information Systems

Field: Computer Science

Domain: Physical Sciences

Open Access status: green

OpenAlex ID: W2593424366

FWCI: 0.538

Cites: 12

Cited by: 6

Related to: 10