Year: 2016
Type: conference-paper
Abstract: Workforce scheduling is an important factor in operational planning for hotel industry, since it will give direct effect to service offered to customers and hotel’s operational cost. This research is focus on shift scheduling for housekeeping department. The shift scheduling model has considered the physical workload in form of rating of perceived exertion (RPE) Borg’s Scale, and psychosocial workload has been considered in form of worker’s preference. The mathematical model for the shift scheduling has been built in goal programming model. Evaluation of the developed shift scheduling model shows that the resulting schedule balances the physical workload which also level shift allocation among workers, decrease violations of forward rotation shift allocation and consecutive night shift, also consider worker’s preference. The model results global optimal solution for simple problem and feasible solution for complex problem with tight constraints. The model can be applied generally for housekeeping department as long as in the same applied management rules. \n
Language: English
Field: Decision Sciences
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W2885873014