Work

Trust vs. Crisis

Year: 2014
Type: article
Abstract: The three social phenomena — norms, trust, and crisis — are in this paper combined into one model that illustrates their function and relationship. Crisis is seen as a reaction to serious violations of expectations that leave people disoriented, insecure about situational norms, and unable to judge whom to trust. One logical solution to a crisis is to rebuild a shared understanding of the norms involved in any given context. Banking is used as a case. Central concepts are borrowed from Niklas Luhmann Trust (1968), Alf Ross Directives and Norms (1967), and Arthur G. Neal National Trauma & Collective Memory (1998).
Language: English
Open Access status: diamond
OpenAlex ID: W2907066211
FWCI:
Cites:
Cited by: 3
Related to: 10