Work

Gaming the system: building an online management game to spread and gather insights into the dynamics of performance management systems

Year: 2019

Type: article

Abstract: Extensive research has produced many insights into the dynamics of performance management systems. Spreading these complex insights among students and practitioners can be a daunting task. Gathering new insights can be equally challenging. This article introduces a novel tool for teaching and researching performance management, reporting on the design and first use of a free online management game. Players take the role of a hospital manager trying to satisfy multiple stakeholders through applying different performance management instruments. While students learn about the complexities of performance management, researchers gather data about the pathways individuals pursue while navigating performance management systems.

Source: Public Management Review

DOI: 10.1080/14719037.2019.1571277

Authors: Scott Douglas, Christopher Hood, Tom Overmans, Floor Scheepers

Institutions: Utrecht University, University of Oxford, University Medical Center Utrecht

Language: English

Topic: Educational Games and Gamification

Subfield: Developmental and Educational Psychology

Field: Psychology

Domain: Social Sciences

SDG: Quality education

Open Access status: hybrid

Funder: Universiteit Utrecht