Work

The Effect of Performance Quality and Customer Education on Attitudinal Loyalty: A Cross-Country Study of Opera Festival Attendees

Year: 2019

Type: article

Study design: Observational Study

Source: Nonprofit and Voluntary Sector Quarterly

DOI: 10.1177/0899764019861744

Authors: Vania Vigolo, Angelo Bonfanti, Federico Brunetti

Institution: University of Verona

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2961600293

FWCI: 2.455

Cites: 69

Cited by: 20

Related to: 10