Frontline backlash: service employees’ deviance from digital processes
Year: 2019
Type: article
Study design: Observational Study
Source: Journal of Services Marketing
Institutions: University of Koblenz and Landau, Universität Koblenz
Language: English
Subfield: Sociology and Political Science
Field: Social Sciences
Domain: Social Sciences
Open Access status: closed
OpenAlex ID: W2980098250