The Detection of Aedes Aegypti Mosquito Resistance With Biochemical Test Based on Non-specific Esterase Enzyme Activity and Monooksigenase Enzyme in Ternate City
Year: 2019
Type: conference-paper
Study design: Observational Study
Abstract: Broadly speaking, the aim of this research is to examine and analyze the effect of Efficiency, Fulfilment, Reliability, Privacy Variables on Customers’ Satisfaction on account opening services via the online system “Jenius BTPN”. Determination of a sample of 100 respondents through a stratified random sampling approach with research locations at BTPN Bank. The research approach uses quantitative while the data analysis method uses multiple linear regression. Analysis test equipment using SPSS, version 22. The results of the study indicate that the Efficiency does not affect customer satisfaction (Sig 0.475> 0.05); Fulfillment affects customer satisfaction (sig 0.003 <0.01); Reliability does not affect satisfaction (sig 0.700> 0.05); Privacy has a significant effect on customer satisfaction (sig 0.000 <0.05); Privacy is the most dominant variable influential. R2 test is 65.9%
Institutions: Muhammadiyah University of North Maluku, IPB University
Language: English
Field: Medicine
Domain: Health Sciences
Open Access status: diamond
OpenAlex ID: W2995477374