Управління Підвищенням Якості Послуг Підприємства На Основі Оптимізації Використання Інформаційних Ресурсів
Year: 2019
Type: article
Abstract: This article presents the methodological principles of managing the quality of enterprise services based on optimizing the use of information resources. These guidelines are based on the definition of information as a set of materials, data, information, messages that determine the degree of potential knowledge of the manager about the phenomena or processes in their relationship. The study also focuses on the fact that the transformation of information into a resource, together with financial, energy and other resources, makes it possible to define it as a direct product of human intellectual activity. The work separately identifies the definition of information resources of the enterprise and their main components. The article states that the information resources of the enterprise include the totality of information arrays in the information systems of the enterprise, the results of intellectual activity of scientists, specialists, managers and other employees of the enterprise, as well as knowledge about the enterprise in the external environment, expressed through image and brand, and potentially applicable immediately or after appropriate processing for use in the enterprise's reproduction processes. In addition, the paper takes into account the organizational information resource of the enterprise, the carrier of which are organizational units located outside the enterprise (scientific, industrial, management and other organizations) and have improvements in the field of methodological, scientific, technological, organizational and technical approaches to solving problems. in various spheres of activity of the enterprise. The substantiation of the main goals of the management system of the organization in the development of an effective policy by improving the quality of services of the enterprise based on the optimization of the use of information resources. The practical importance is to improve the process of managing the quality of service of the enterprise. A further direction of this research may be the development of an organization's information services management strategy.
Authors: М. О. Науменко, Д. О. Павлов
Language: Ukrainian
Subfield: Management of Technology and Innovation
Domain: Social Sciences
Open Access status: diamond
OpenAlex ID: W2996770107