Work

The Airline Quality Rating: Developing an Industry Standard

Year: 1993

Type: article

Abstract: This article presents a brief summary of the Airline Quality Rating (AQR) methodology, AQR results for 1991 and 1992, an overview of the Statistical Process Control (SPC) method, and its application to AQR data. Due to the AQR monthly quantitative data, AQR scores can be used to create an SPC chart that, in turn, provides a means for developing standard levels of quality for individual airlines and for the industry.

Source: The Journal of Aviation/Aerospace Education and Research

DOI: 10.15394/jaaer.1993.1117

Authors: Brent Bowen, Dean Headley, Rebecca Lutte

Language: English

Topic: Management Systems and Quality Improvement

Subfield: Strategy and Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: hybrid

Funder: Wichita State University

OpenAlex ID: W300397392

FWCI:

Cites: 8

Cited by: 6

Related to: 10