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Is there room in hospitals for hospitality

Year: 2017

Type: article

Abstract: This paper discusses the concept of hospitality in hospitals. Hospitals and hotels are excellent environments in which to study hospitality given the frequency and importance of interactions between service providers and clients. The research results reported are based on data gathered in indepth interviews conducted with hospital managers, doctors, nurses and patients. In this way, deeper insights were gained into areas of convergence between the tourism and health sectors. A content analysis of the interviews revealed the main dimensions of hospitality in the context of hospitals and healthcare.

Source: Repositório do ISCTE-IUL

Authors: Sofia Lopes, Frédéric Vidal, Ana Brochado

Language: English

Topic: Global Healthcare and Medical Tourism

Subfield: Tourism, Leisure and Hospitality Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Good health and well-being

Open Access status: green

OpenAlex ID: W3020522195

FWCI: 0.664

Cites:

Cited by: 2

Related to: 10