Study of Effect of Electronic Banking Services on Increase of Resources in Mashhad Shahr Bank
Year: 2020
Type: article
Study design: Observational Study
Abstract: Banking industry is a fairly old industry holding a special position among other industries in that other industries are, in one way or another, concerned with financial issues.Today, with the globalization process and the E-Commerce reaching epidemic proportions throughout the world and Iran, the traditional commercial models have changed to such a great extent that the monetary and credit exchanges require electronic bank or electronic banking services.Therefore, study of the effect of electronic banking services on the increase of bank resources is essential.For this purpose, the researchers of the present research, which is classified into the descriptive studies in terms of the nature and method, have compiled a complete theoretical literature review, and sought the expert opinion, and studied the effects of the electronic banking services on the increase of bank resources.The research population consists of 363 of Shahr Bank employees in Mashhad, in whose personnel actions, at least one year of work record has been recorded.Using Cochran's formula, a sample of at least 187 persons was obtained, who were analyzed after the distribution of the questionnaires.Delphi Technique was employed to identify the electronic services indicators and factors effective on the increase of bank resources and eventually, developing the research instrument (questionnaire).With respect to the results of the onesample Student's t-Test for the main hypothesis, the effect of electronic banking services on the increase of bank resources was confirmed from the perspective of Shahr Bank employees.Moreover, the results of the sub-hypotheses evaluation confirmed the effects between each of the components of internet bank, electronic point of sale terminal, electronic payment gateway, credit card and ATM services, and the increase of Shahr Bank resources, from the perspective of the employees of Mashhad Shahr Bank.
Institution: Jamia Millia Islamia
Language: English
Domain: Social Sciences
Open Access status: diamond
OpenAlex ID: W3035456972