Year: 2020
Type: conference-paper
Study design: Observational Study
Abstract: Indonesian National Police (Polri) meets the challenges in realizing police service quality.It is the fact that police is a protector, public servant, preserver of Security and Public Order (Kamtibmas) and law enforcement.The professionalism of Indonesia National Police is not only the hope of the people, but also it is the responsibility of the National Police.The focuses of problem in this research are: How is the public perception of the Police performance?How to reinforce work culture to improve the performance of Indonesian National Police?The research aims to identify public perceptions of Indonesian National Police's performance and propose strategies to reinforce work culture.The research was conducted in Lampung Regional Police.Data collection technique uses questionnaires to society and interviewing police personnel.The finding of the research indicates that Public perception of Indonesian National Police Performance in Lampung Regional Police trends positive.67.20% of respondents have positive perception in each aspect: Clarity of service procedures 76.22%; Certainty of service costs 51.10%; Certainty of service time 65.68%; Service convenience 74.76%.Reinforcing the work culture is carried out by increasing personnel involvement in making decision to encourage commitment of tasks.The involvement of personnel is expected to minimize the resistance in process of change.Awarding can also be carried out as a reinforcement of work culture.The culture of work can also be reinforced by encouraging organization become learning organization, in which organization sustainably develops the capacity to accept and change, share ideas with others, build organization's vision and work together based on plans for achieving the vision.
Institution: Sekolah Tinggi Ilmu Kepolisian
Language: English
Domain: Social Sciences
Open Access status: hybrid
OpenAlex ID: W3097785196