Year: 2017
Type: article
Abstract: In order to investigate the economic performance of business processes, simulations are performed.These simulations determine values of key performance indicators (KPIs ).We sought a valid solution to integrate KPIs in our Process Analysis Studio (PAS).Our investigation aims for a concept which describes a valid approach to deal with KPIs in multiple business process models.In this paper, we present a valid concept of a KPI calculation model.We describe which types of KPIs are needed in order to give users a huge amount of freedom to investigate different aspects of the process performance.Using scenarios could empower comprehensive investigations of different interrelated aspects of the process.From the presented concept of scenarios special requirements are derived which have to be considered in a concept of a KPI calculation model.The concept contributes to the discussion about the right design of a KPI calculation model.The presented approach could also be used in other process analysis solutions, in order to allow individual performance investigations.
Authors: David Kuhlen, Andreas Speck
Institution: Christian-Albrechts-Universität zu Kiel
Language: English
Subfield: Management Information Systems
Domain: Social Sciences
Open Access status: hybrid
OpenAlex ID: W3124068898