Work

The effect of customer participation in service industry on encounter satisfaction by the development of relationship

Year: 2021

Type: article

Study design: Observational Study

Source: Journal of Global Scholars of Marketing Science

DOI: 10.1080/21639159.2020.1808806

Authors: Jinwoo Ahn, Taeseok Rho

Institutions: Yeungnam University College, Yeungnam University, Pusan National University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funder: National Research Foundation of Korea

Award: G5982767930

OpenAlex ID: W3124638274

FWCI: 1.092

Cites: 62

Cited by: 8

Related to: 10