Work

Promoting customer engagement in service settings through identification

Year: 2021

Type: article

Study design: Observational Study

Source: Journal of Services Marketing

DOI: 10.1108/jsm-06-2020-0219

Authors: Hulda G. Black, Vincent Jeseo, Leslie H. Vincent

Institutions: Illinois State University, Louisiana State University, University of Kentucky

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W3129810327

FWCI: 3.057

Cites: 78

Cited by: 18

Related to: 10