Manual básico de atención y servicio al cliente para la dirección de avalúos y catastros del gobierno autónomo descentralizado municipal del cantón Latacunga.
Year: 2013
Type: dissertation
Abstract: The present research has been prepared in order to improve the customer service, So it \nhas been providing to the present in the Dirección de Avalúos y Catastros de GAD, \nMunicipio del Cantón Latacunga through the implementation of a document that is easy \nto understand, easy to handle and applicable. The service customer provided for the \npersonal in the Dirección de Avalúos y Catastros de GAD, it has been marked by the \nbelief that time to meet the requirements of the citizen official makes him a favor to serve \nor help them with their need, but not with the awareness that this is its obligation, its \nfunction and that is activity that the official is being paid for this. The contributions \nprovided by people who have gone to the dependencies of the Municipal GAD, \nLatacunga Canton to make arrangements and specifically of those who have seen the \nneed to attend to the management of appraisals and land registers have been valuable \nbecause thanks to that information collected is properly identify the shortcomings of the \npublic servant at the time of dealing with user and at the same time it has facilitated a \nprocess of care and service design the customer.
Authors: Villamarín Lascano, Silvia del Pilar
Language: Spanish
Field: Social Sciences
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W3136328653