Measuring Knowledge Managementeffectiveness: a Task-contingentorganizational Capabilities Perspective
Year: 2002
Type: article
Abstract: Since the declaration of the information economy (Toffler 1990, Drucker 1993) there has been a rush to develop theory to explain how information is captured, stored, accessed, transferred and applied in organizations.Another goal has been to quantify the results of organizational efforts to manage knowledge.Two recent theories have been developed to explain the processes of knowledge management in organizations.Gold ,et al. (2001) introduced a theory relating organizational effectiveness with two necessary capabilities; knowledge infrastructure capability and knowledge process capability.Becerra-Fernandez and Sabherwal (2001) have developed theory relating knowledge management processes and knowledge management satisfaction in a task-contingent manner.This research in progress presents the next step in development of these theories by combining the perspectives of both.In addition, this research in progress lays the groundwork for an instrument to measure knowledge management effectiveness in organizations based on the balanced scorecard (Kaplan and Norton 1992).
Author: Keith L. Lindsey
Institution: University of Memphis
Language: English
Subfield: Strategy and Management
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W348279443