Work

Evaluating Customer Satisfaction of Weather Index Insurance Service Quality Using Kano Model

Year: 2021

Type: conference-paper

Study design: Observational Study

Source: IEEE Bombay Section Signature Conference (IBSSC)

DOI: 10.1109/ibssc53889.2021.9673370

Authors: Pankaj Singh, Gaurav Agrawal, Ruchi Kushwaha

Institutions: Atal Bihari Vajpayee Indian Institute of Information Technology and Management, Jiwaji University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4205754697

FWCI: 4.661

Cites: 19

Cited by: 20

Related to: 10