Work

Buffering B2B service failure: The role of customer engagement

Year: 2022

Type: article

Source: Industrial Marketing Management

DOI: 10.1016/j.indmarman.2022.03.007

Authors: Sean Sands, Colin Campbell, Carla Ferraro, Kirk Plangger

Institutions: Swinburne University of Technology, University of San Diego, King's College London

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W4220762012

FWCI: 6.61

Cites: 105

Cited by: 35

Related to: 10