Work

Improving the Legitimacy of Proximity Mobile Payment: The Contributions of Neo-Institutional Theory

Year: 2021

Type: article

Abstract: This article explores the legitimacy of a proximity mobile payment (PMP) system by exploring the social aspects related to its use (social acceptability). A qualitative study was conducted with 27 customers using a PMP service and 8 professionals familiar with PMP. Results highlighted the importance of the consumption system and service provider as institutions. More specifically, a PMP system can only be accepted and legitimized if it is supported by the three institutional pillars: cognitive, normative and regulatory. Recommendations are thus proposed to PMP service providers in order to rethink and optimize the implementation of their PMP system.

Source: Management international

DOI: 10.7202/1085593ar

Authors: Intissar Abbes, Yousra Hallem, Lubica Hikkerova, Nouha Chbak

Institutions: University of Carthage, INSEEC School of Business and Economics, IPAG Business School

Language: English

Topic: Technology Adoption and User Behaviour

Subfield: Information Systems and Management

Field: Decision Sciences

Domain: Social Sciences

SDG: Peace, justice, and strong institutions

Open Access status: diamond

OpenAlex ID: W4245385691

FWCI: 0.401

Cites: 62

Cited by: 4

Related to: 10