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Why Am I Waiting? Data-Driven Analysis of Waiting Times in Business Processes

Year: 2023

Type: conference-paper

Abstract: Waiting times in a business process often arise when a case transitions from one activity to another. Accordingly, analyzing the causes of waiting times of activity transitions can help analysts to identify opportunities for reducing the cycle time of a process. This paper proposes a process mining approach to decompose the waiting time observed in each activity transition into multiple direct causes and to analyze the impact of each identified cause on the cycle time efficiency of the process. An empirical evaluation shows that the proposed approach is able to discover different direct causes of waiting times. The applicability of the proposed approach is demonstrated in a real-life process.

Source: Lecture notes in computer science

DOI: 10.1007/978-3-031-34560-9_11

Authors: Katsiaryna Lashkevich, Fredrik Milani, David Chapela-Campa, Ihar Suvorau, Marlon Dumas

Institution: University of Tartu

Language: English

Topic: Business Process Modeling and Analysis

Subfield: Management Information Systems

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: hybrid

Estimated APC paid: $5,392

OpenAlex ID: W4379800675