Work

Employee–customer interaction and emotional intelligence to impact emotional labor: does interaction type play any role?

Year: 2023

Type: article

Study design: Observational Study

Source: Evidence-based HRM a Global Forum for Empirical Scholarship

DOI: 10.1108/ebhrm-06-2022-0147

Authors: Shameem Shagirbasha, Kumar Madhan, Juman Iqbal

Institutions: Great Lakes Institute of Management, University of Kashmir

Language: English

Topic: Emotional Labor in Professions

Subfield: Sociology and Political Science

Field: Social Sciences

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

OpenAlex ID: W4380606342

FWCI: 2.06

Cites: 60

Cited by: 7

Related to: 10