Work

Facilitating digital work in public agencies through job design and digital communication management: Validating empirically and theoretically derived implications on digital leadership using expert interviews

Year: 2023

Type: conference-paper

Abstract: Digitalization affects public servants’ job demands and resources. The current paper investigates which measures managers can employ to optimize digital work on administrative procedures. Building on a previous study on the impact of digitalization on work experiences and performance in public agencies and on a literature research regarding leadership instruments, we derived two sets of measures on job design and digital communication management. The proposed measures were validated conducting expert interviews with actual and prospective managers from various municipal agencies. Overall, our analyses revealed heterogenous patterns regarding the prevalence of the proposed measures. Experts reported various potential benefits and challenges as well as suitable recommendations regarding their implementations which indicates that the proposed measures could indeed contribute to facilitating digital work on administrative procedures. Finally, the practical implications as well as limitations of our approach are discussed.

Source: Central and Eastern European eDem and eGov Days

DOI: 10.1145/3603304.3603339

Authors: Ann-Sophie Holdorff, Julia Kaesmayr, Michael Schorn, Anna Steidle

Institution: University of Applied Sciences - Public Administration and Finance Ludwigsburg

Language: English

Topic: Corporate Management and Leadership

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: diamond

Funder: Ministerium für Wissenschaft, Forschung und Kunst Baden-Württemberg