Acceptance of AI-Based Meeting Tools: Psychological Safety as a Foundation for Smart Collaboration
Year: 2023
Type: preprint
Study design: Observational Study
Abstract: Smart (AI-based) meeting tools are increasingly available for professionals to use during and after online meetings. The technological affordances of these tools hold promise for better team communication and collaboration. This study emerged from a simple premise: psychological safety influences key factors in technology acceptance, including performance expectancy and effort expectancy. Three surveys involving 509 frequent users of online work meetings were conducted to explore attitudes toward three forms of meeting tools: captions, recorded meetings, and AI meeting assistants. Results showed that psychological safety influences performance expectancy and effort expectancy. The study concludes with recommendations for future research and practice in terms of the fundamental importance of psychological safety for smart collaboration.
Source: SocArXiv (OSF Preprints)
Language: English
Subfield: Information Systems and Management
Field: Decision Sciences
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W4388613615