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Service robots: the dynamic effects of anthropomorphism and functional perceptions on consumers’ responses

Year: 2023

Type: article

Source: European Journal of Marketing

DOI: 10.1108/ejm-03-2022-0176

Authors: Kevin Kam Fung So, Hyunsu Kim, Stephanie Q Liu, Xiang Fang, Jochen Wirtz

Institutions: Oklahoma State University, Kyung Hee University, California State University, Fullerton, The Ohio State University, National University of Singapore

Language: English

Topic: AI in Service Interactions

Subfield: Artificial Intelligence

Field: Computer Science

Domain: Physical Sciences

Open Access status: closed

OpenAlex ID: W4388988872

FWCI: 9.482

Cites: 95

Cited by: 109

Related to: 10