Work

Impact of transformational leadership on service delivery behaviours of frontline service employees

Year: 2024

Type: article

Study design: Observational Study

Source: Journal of Retailing and Consumer Services

DOI: 10.1016/j.jretconser.2024.103816

Authors: Hemang Jauhari, Manish Kumar, Jayesh Pandey

Institutions: Indian Institute of Management Lucknow, Indian Institute of Management Ranchi

Language: English

Topic: Job Satisfaction and Organizational Behavior

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4393059352

FWCI: 10.65

Cites: 94

Cited by: 29

Related to: 10