Work

AI-powered Chatbots: Effective Communication Styles for Sustainable Development Goals

Year: 2024

Type: preprint

Abstract: This paper presents an analysis of two pre-registered experimental studies examining the impact of `Motivational Interviewing' and `Directing Style' on discussions about Sustainable Development Goals. To evaluate the effectiveness of these communication styles in enhancing awareness and motivating action toward the Sustainable Development Goals, we measured the engagement levels of participants, along with their self-reported interest and learning outcomes. Our results indicate that `Motivational Interviewing' is more effective than `Directing Style' for engagement and interest, while no appreciable difference is found on learning.

Source: RePEc: Research Papers in Economics

DOI: 10.48550/arxiv.2407.01057

Authors: Bilancini, Ennio, Boncinelli, Leonardo, Vicario, Eugenio

Institutions: IMT School for Advanced Studies Lucca, University of Florence

Language: English

Topic: AI in Service Interactions

Subfield: Artificial Intelligence

Field: Computer Science

Domain: Physical Sciences

SDG: Quality education

Open Access status: green

Funders: European Commission, Ministero dell’Istruzione, dell’Università e della Ricerca