Work

Analysis of Nursing Service Quality on Patient Loyalty in Patients with Infusions at Labuang Baji Hospital, South Sulawesi

Year: 2024

Type: article

Abstract: Introduction: Internal hospitals are health service institutions that provide health services related to the healing and preventing diseases in the community.Service quality starts with customer needs and ends with patient loyalty.Method: Cross-sectional comparative research carried out by the hospital.Labuang Baji from January to July 2023.The number of participants was 45 people.Results: The quality of nursing services is based on five elements of patient loyalty, namely Empathy (p=0.002),Reability (p=0.004),Assurance (p=0.004),Tangible (p=0.008) and Responsiveness (p=0.038).Conclusion: The quality of nursing services affects patient loyalty, and empathy has a strong relationship with this patient loyalty.

Source: Pakistan Journal of Life and Social Sciences (PJLSS)

DOI: 10.57239/pjlss-2024-22.1.00394

Authors: Andi Mappanganro, Ariyanti Saleh, Mochammad Hatta, Kusrini S Kadar, Nursalam ., Agussalim Bukhari, Saldy Yusuf, Kidri Alwi, Abdul Thalib

Institutions: Hasanuddin University, Universitas Airlangga, Universitas Muslim Indonesia, Sekolah Tinggi Ilmu Kesehatan Pasapua Ambon

Language: English

Topic: Healthcare Quality and Satisfaction

Subfield: General Health Professions

Field: Health Professions

Domain: Health Sciences

SDG: Good health and well-being

Open Access status: bronze

OpenAlex ID: W4400828632

FWCI: 0.386

Cites: 8

Cited by: 1

Related to: 10