Navigating the Digital Frontier: A Systematic Review of Digital Governance's Determinants in Public Sector
Year: 2024
Type: review
Study design: Systematic Review
Abstract: The aim of the study is to examine the determinants of digitalisation in public sector.This research is particularly relevant as digital transformation has become a crucial factor in modernising public sector and enhancing service delivery to citizens.The method of the systematic literature review (SLR) was implemented by searching documents on the Scopus database.The initial research reached the 7902 documents and after specifying the keywords the authors found 207 relevant documents.Finally; after the careful read of their abstracts and the use of inclusion and exclusion criteria; the most cited and relevant 32 papers constituted the final sample.Findings highlighted the focus of the literature on technological factors such as the sense of trust and safety as well as the ease of use in the adoption of digital governance; emphasising the need for effective; trustworthy and user-friendly digital services.The most discussed internal factors were leadership and organisational culture.The study offers a deeper understanding of the factors that shape the successful implementation of digital governance initiatives.
Institution: University of Western Macedonia
Language: English
Field: Social Sciences
Domain: Social Sciences
Open Access status: bronze
OpenAlex ID: W4402118913