Application of Business Process Re-engineering in the Activities of an Automotive Service Company
Year: 2025
Type: article
Abstract: The article is devoted to the reengineering of business processes of the automotive service enterprise as a way to improve the efficiency of activities. Modern business realities require continuous improvement of internal processes to achieve competitive advantages. Business process re-engineering is becoming an important tool for automotive service enterprises to optimise resources, reduce time costs and improve the quality of services provided. In conditions of increasing competition and changes in the market, the need to implement efficient and flexible processes becomes especially urgent. In the article the main business processes and business tasks of the enterprise are described, their reengineering is carried out. The organisational and logical essences and temporal relations of tasks of the subprocess «Vehicle maintenance» are identified, the table and the scheme of information flows are constructed. The result of the reengineering is the basis for further work on the design and development of an information system for the automotive service enterprise.
Source: Russian Journal of Management
Authors: Alisa GIMAEVA, Marat NURIEV, Rimma ZARIPOVA
Language: English
Subfield: Management Information Systems
Domain: Social Sciences
Open Access status: diamond
OpenAlex ID: W4406636616