Mechanisms of Information Technology Infrastructure Library (itil) and Artificial Intelligence (ai) for the Optimization of Information Systems
Year: 2025
Type: article
Abstract: Information system optimization is crucial for businesses looking to improve their operational effectiveness and competitiveness in the modern digital world.Artificial Intelligence (AI) and the IT Infrastructure Library (ITIL) are two frameworks that have grown in importance in this context.With a focus on delivering value to clients through effective IT service management, ITIL offers a comprehensive collection of best practices for managing IT services.With an emphasis on their synergistic impacts on operational efficiency, service quality, and decision-making processes, this study explores how ITIL and AI mechanisms complement one another to improve information systems optimization.By combining AI and ITIL, businesses can automate crucial service management processes like incident detection, response, and resolution, which lowers downtime and enhances service continuity.Machine learning-driven predictive analytics makes proactive problem-solving possible by spotting trends and averting possible disruptions before they happen.The implementation and integration of AI into ITIL frameworks will be made easier for Albanian enterprises by this study.Businesses may create more intelligent, flexible, and robust information systems that can adjust to changing business needs by utilizing AI.Organizations will be able to keep a competitive edge in the rapidly changing digital market, improve service delivery, and increase operational efficiency thanks to this strategic shift.
DOI: 10.31407/ijees15.204
Language: English
Subfield: Management Information Systems
Domain: Social Sciences
Open Access status: bronze
OpenAlex ID: W4408965255