Emotional labor, job satisfaction, and retention among home care workers in Taiwan: a comprehensive analysis
Year: 2025
Type: article
Study design: Observational Study
Abstract: Objective: This study aims to investigate the relationships between emotional labor, job satisfaction, and retention among home care workers in Taiwan. Materials and methods: This study is a cross-sectional study design. Data were randomly collected from home care workers in Taiwan's Chiayi region through questionnaires. We included 365 participants, primarily female (80.3%), with ages ranging from 18 to 60 years old. The questionnaires assessed emotional labor, job satisfaction, and retention intention. Data analysis was conducted using IBM SPSS Statistics software (version 28.0) and included descriptive statistics, factor analysis, reliability analysis, t-tests, one-way ANOVA, Pearson correlation coefficients, K-means cluster analysis, and path analysis. Results: > 0.05). The participants were arbitrarily classified into two clusters based on cluster analysis. Cluster 1 exhibited more genuine emotional expressions (deep acting) during work, demonstrated higher job satisfaction, and showed a greater willingness to stay. Conclusion: The study provides insights into the relationships between emotional labor, job satisfaction, and retention among home care workers in Taiwan. The findings aim to offer valuable insights for managers in hospitals and long-term care facilities to enhance their recruitment strategies and personnel management practices.
Source: Frontiers in Psychology
Authors: Tung-Sheng Kuo, Li-Chuan Chu, Chia-Lung Shih, Ya-Ching Li, Pi-Lien Kao
Institutions: Nanhua University, Chia-Yi Christian Hospital
Language: English
Subfield: Sociology and Political Science
Field: Social Sciences
Domain: Social Sciences
Open Access status: gold
Estimated APC paid: $3,801
OpenAlex ID: W4408990508