Personnel Policy in the Context of Implementing a Client-centric Approach in the Public Service
Year: 2024
Type: article
Study design: Observational Study
Abstract: The relevance of the research topic lies in solving one of the main tasks currently facing government agencies. This task is to improve communications between the state and citizens by creating effective conditions to solve this problem. In state and municipal administration, services for the population are being improved and changed with the help of digital technologies, attention is focused on those public services that arouse the interest of citizens (users of these services). The authors of the article consider the issues of personnel policy. The importance and necessity of introducing the process of client-centricity in the public service is substantiated. The work of state and municipal employees should be based on the interests and requests of citizens (city, region, country). The concepts of personnel policy are considered from the point of view of political, sociological, economic and legal sciences, the authors of the article propose to consider personnel policy from the perspective of managerial activity and the theory of public administration, since this is how the concepts of administrative, sociological and economic intersect. The article also examines the concepts of «personnel», «personnel», «personnel potential in the external environment», the structure of personnel policy, the principles, goals and objectives, subjects and objects, mechanism, functions, forms and methods. The authors conducted a standardized survey of state and municipal employees. The results of the survey identified significant problems in the implementation of the legal status of state civil servants, which do not make it possible to effectively use their work. The authors of the article suggest shifting the focus to the internal client.
Source: Economics Profession Business
DOI: 10.14258/epb202458
Institution: Altai State University
Language: English
Subfield: Public Administration
Field: Social Sciences
Domain: Social Sciences
Open Access status: diamond
OpenAlex ID: W4409400686