Evaluating Satisfaction and Intention of Online Enrollment: A Case of a University in the Philippines
Year: 2025
Type: conference-paper
Study design: Observational Study
Abstract: Online enrollment system is crucial to the expansion of the school population. During the pandemic, online systems became essential to ensure students’ education continued safely, prioritizing online enrollment and e-learning for institutions. This study investigates students’ satisfaction and intention to use Caraga State University’s online enrollment. A quantitative research approach was employed, utilizing Partial Least Squares Structural Equation Modeling (PLS-SEM) for data analysis. The study evaluated perceived usefulness (PU), perceived ease of use (PEOU), and satisfaction (S) to assess intention to use (IU). The findings revealed that PU significantly influences both S and IU, while PEOU significantly impacts PU and S. However, PEOU does not directly affect IU. Additionally, S was found to substantially impact IU. The study underscores the pivotal role of usefulness in shaping satisfaction and intention to use, highlighting the importance of usability in enhancing both usefulness and satisfaction.
Source: Procedia Computer Science
Authors: Nathan Kit A. Berro, Saimon L. Mag-aso, Rhymes Polinar, Jocelyn D. Rodrigo, Melbert R. Bonotan
Institution: Caraga State University
Language: English
Subfield: Information Systems and Management
Field: Decision Sciences
Domain: Social Sciences
SDG: Quality education
Open Access status: diamond
OpenAlex ID: W4409814014