Transforming back-office banking operations through end-to-end intelligent process automation
Year: 2025
Type: book-chapter
Abstract: Large-scale banking operations frequently struggle with inefficiencies in back-office processes, as they often depend on disjointed components that require thorough manual involvement to provide the vital document verification that upholds compliance. Repetitive, rules-based jobs sap employee drive and suffer from on-the-job fatigue that can breed errors and system failure. Over the past few years, banks have started deploying exclusive solutions that automate sections of the underlying processes, such as robotic process automation to electronically handle document transport tasks, data extraction projects to read physical documents, algorithmic tools to match data from documents to internal records, and projects to swiftly move transactions and access immutable data. However, solutions remain separate, with subsections still requiring manual activity.
Author: Bharath Somu
Institution: American Express (United States)
Language: English
Subfield: Management Information Systems
Domain: Social Sciences
Open Access status: gold
OpenAlex ID: W4411316331