Evaluación del programa de humanización "ERCA Acompaña”: seguridad y satisfacción del paciente durante la transferencia a hemodiálisis
Year: 2025
Type: article
Study design: Observational Study
Abstract: Introduction: The initiation of haemodialysis is a vulnerable moment for patients with advanced chronic kidney disease. High-quality care that combines technical competence with a humanised approach is essential, as support and closeness influence adaptation to treatment. With this aim, “ERCA Acompaña” was created as a project seeking a safe and humanised transfer of patients to haemodialysis.Objective: To evaluate indicators of satisfaction and perceived safety among patients included in “ERCA Acompaña” as a humanising and safety-enhancing tool at the start of haemodialysis. Material and Method: We conducted a cross-sectional descriptive observational study in the Nephrology Department of Hospital Universitario Poniente from January 2021 through April 2025. A total of 32 patients who initiated haemodialysis from ERCA and completed a satisfaction questionnaire were included. The project implemented and evaluated a multidisciplinary accompaniment protocol for patients on their first day of haemodialysis, also analysing clinical safety indicators.Results: A total of 32 patient questionnaires were analysed. The mean age was 64.37±11.88 years, with 65.6% men. Patients gave the highest scores to items related to trust, kindness, personalised care, warmth, guidance, reassurance, perceived safety, and family support. Overall satisfaction was rated at the maximum level, and no adverse effects associated with the programme were reported.Conclusions: “ERCA Acompaña” improves the patient experience during the initiation of haemodialysis through strategies of humanisation and safety, achieving high satisfaction levels and an absence of complications in the care transition.
Source: Enfermería Nefrológica
Authors: María Dolores Ojeda Ramírez, Sergio García Marcos, María del Carmen Viñolo López
Institution: Hospital de Poniente
Language: Spanish
Subfield: Nephrology
Field: Medicine
Domain: Health Sciences
Open Access status: diamond
OpenAlex ID: W4414764381