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The Relationship Between Implementing Iso 9001:2015 Quality Management System and Customer Satisfaction: a Sample Study of Pharmaceutical and Medical Supplies Companies in Iraq

Year: 2025

Type: article

Abstract: This study examined the effect of implementing ISO 9001:2015 Quality Management System on customer satisfaction in pharmaceutical companies in Iraq. A quantitative methodology was used, questionnaires were distributed to (150) employees from four companies, and (111) responses was collected. The results showed a major positive effect of the Quality Management System on customer satisfaction. The study also revealed a strong relationship between Quality Management Systems and customer satisfaction, indicating that health institutions that adopt such systems are very effective.

Source: Lex localis - Journal of Local Self-Government

DOI: 10.52152/w3909x38

Authors: Hussein Saleh Al-Maamouri, Dr. Alissar Yassine Haddad

Institution: Jinan University

Language: English

Topic: Quality and Management Systems

Subfield: Strategy and Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: hybrid

OpenAlex ID: W4415599224

FWCI:

Cites: 5

Cited by:

Related to: 10