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Public-Sector Innovation To Narrow The Urban–Rural Digital Divide For Inclusive Smart Tourism In Indonesia: A Systematic Review

Year: 2025

Type: review

Abstract: This systematic review synthesizes evidence on government-led digital innovations advancing inclusive smart tourism in Indonesia and narrowing the urban–rural digital divide. We examine smart-tourism apps, QR-based cashless payments, destination management systems, chatbots, and AR/VR, alongside public programs for broadband expansion, youth skills, and smart villages. Findings indicate these measures improve access for Gen Z/Millennial travelers and rural SMEs, enable data-driven management, and broaden market reach. Persistent gaps in connectivity, digital literacy, and local capacity limit impact. We outline implications for digital inclusion, regional equity, and youth-focused growth and propose priorities for sustainable policy design.

Source: Iapa Proceedings Conference

DOI: 10.30589/proceedings.2025.1316

Authors: Augustin Rina Herawati, Asih Widi Lestari, Ida Hayu Dwimawanti

Institution: Diponegoro University

Language: English

Topic: ICT in Developing Communities

Subfield: Information Systems

Field: Computer Science

Domain: Physical Sciences

SDGs: Industry, innovation and infrastructure, Sustainable cities and communities, Reduced inequalities, Decent work and economic growth

Open Access status: diamond

OpenAlex ID: W4417486151

FWCI: 0.315

Cites: 27

Cited by: 2

Related to: 10