A System Engineering Approach to Enhance Operational Efficiency in a State College Food Court Through an Integrated Pos and Inventory Platform
Year: 2025
Type: article
Abstract: For the past twelve years, the Food Court at Northwestern Mindanao State College has used a manual sales andinventory system, resulting in inefficiencies and delayed reporting. Research conducted through interviews andsurveys revealed an obvious need for enhancement. This research was intended to create an Automated Point ofSale (POS) and Inventory Management System that would streamline transaction processing and allow forinventory tracking in real-time. A mixed-methods approach was employed to gather evidence which includes:interviews using an Ishikawa Diagram Analysis, SWOT Evaluation Analysis, BPMN Modelling, and Strategicplanning to identify fundamental causes, operational requirements, and system development. A simulation ofoperational data and post-assessment of the system will show improved accuracy, shorter processing time, betterinventory monitoring and improved user satisfaction. The study concludes that the implementation of theproposed POS and Inventory Management System will greatly enhance operational efficiency, support betterdata-driven decision-making, and enable the continued use of technology by the Food Court.
Authors: Hidear Talirongan, Jennifer B. Maglinte, Anamie A. Dela Cerna, Michael Ryan G. Tapitan, Ma. Zaida L. Sulidarios, Hidear Talirongan
Language: English
Subfield: Management Information Systems
Domain: Social Sciences
Open Access status: hybrid
OpenAlex ID: W7108217895