Beyond the Leapfrog Trap: The Critical Role of Employee Dexterity in Vietnam's Digital Future
Year: 2026
Type: report
Study design: Observational Study
Abstract: Executive Summary: Vietnam is currently experiencing a macroeconomic "leapfrog" phenomenon, rapidly bypassing legacy technologies to adopt Cloud, AI, and advanced ERP systems. However, analysis reveals a critical disconnect: Vietnam's digital transformation is suffering from "ROI Paralysis." This policy brief, based on a quantitative analysis of 322 HR professionals using PLS-SEM methodology, identifies that "Hierarchy Cultures" actively suppress digital ROI. The study finds that 66.1% of the strategic value of digital tools is mediated purely by "Employee Digital Dexterity." Key Findings: Technology adoption drives operational efficiency (cost/speed) but fails to drive strategic advantage (innovation) when deployed in isolation. The "Hierarchy Trap" (rigid, top-down structures) is the primary bottleneck to digital success in Vietnam. To unlock the "Dexterity Premium," enterprises must pivot from a technology-first to a human-centric adoption framework.
Author: Alyaqoubi, Louay
Language: English
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W7125257590