Year: 2026
Type: book-chapter
Abstract: This chapter analyzes the theoretical foundations and practical tools for ensuring and evaluating quality in healthcare services.Based on the growing demand for clinical excellence and patient safety, the manuscript aims to analyze the most relevant quality models, as well as the methods and indicators used for their systematic evaluation.Among the most significant findings, it identifies that the main challenges include providing high-quality healthcare services and maintaining high levels of user satisfaction.These goals are based on the importance of patient and family satisfaction in improving patients' psychological and social well-being.It is confirmed that effective quality assessment requires a multidimensional approach, integrating clinical indicators, patient perceptions, and efficiency parameters.It is concluded that implementing a robust quality system is a strategic factor for the sustainability of healthcare organizations.Furthermore, it is emphasized that evaluation is not an end in itself, but rather the starting point for continuous improvement cycles, and that the success of any initiative depends on committed leadership and an organizational culture focused on patient value.
Institution: Universidad de Ciencias Médicas de Matanzas
Language: English
Field: Medicine
Domain: Health Sciences
Open Access status: gold
OpenAlex ID: W7127054251