Year: 2025
Type: article
Abstract: This research work investigates the user experience (UX) of selected Low-Code Development Platforms (LCDPs), specifically Microsoft Power Apps, OutSystems, and Mendix. The study addresses the growing demand for user-friendly development tools among both technical and non-technical users, emphasizing the need for platforms that balance simplicity, functionality, and performance. A hands-on testing approach was employed, involving real users completing pre-defined tasks on the selected LCDPs. Data was collected through direct observation, task timing, and structured surveys measuring usability parameters such as ease of navigation, learnability, responsiveness, and interface satisfaction. The feedback obtained revealed several user challenges, including unintuitive interfaces, lack of contextual help and complexity in task execution for novice users. In response, a prototype named FlowFrame was developed using Figma, incorporating improvements based on users’ feedbacks. The prototype featured an intuitive dashboard, drag-and-drop functionality, AI-powered suggestions, and smart onboarding flows aimed at enhancing learnability and task efficiency. Findings show that FlowFrame significantly improves the perceived usability and user satisfaction compared to existing platforms. The design prioritizes clarity, guidance, and simplicity, especially for non-technical users. The study demonstrates that user-centered design and simulation can effectively address the usability gaps in current LCDPs. The study further recommends the adoption of intelligent design principles and the integration of AI assistance to enhance user experience in future platform developments.
Institutions: University of Delta Agbor, University of Benin
Language: English
Subfield: Human-Computer Interaction
Field: Computer Science
Domain: Physical Sciences
Open Access status: bronze
OpenAlex ID: W7128916397