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Enhancing service delivery through education and training: Office literacy and management practices in local governance

Year: 2026

Type: article

Abstract: This study investigates office literacy and management practices among barangay leaders.A mixed-method approach was employed involving 32 barangay officials selected through geographically representative sampling.The study utilized qualitative thematic analysis and descriptive quantitative analysis.The findings show that officials were overall moderately skilled in interpersonal competencies that support effective governance, with human relations skills receiving the highest rating.In contrast, technology skills received the lowest rating, highlighting a clear need for digital literacy training.The results also indicate a difference in technical skills across age groups, with younger officials demonstrating higher technical proficiency than older officials.However, officials across all age groups showed similar levels of competence in communication, numeracy, organization, records administration, and interpersonal relations.The study recommends implementing a comprehensive training program that emphasizes digital literacy and administrative competencies to strengthen the capabilities of barangay officials, promote effective governance, and improve public service delivery.

Source: International Journal of ADVANCED AND APPLIED SCIENCES

DOI: 10.21833/ijaas.2026.03.007

Authors: Sherrilyn B. Quintos, Sherrilyn B. Quintos

Institution: Bataan Peninsula State University

Language: English

Topic: Public Administration in Developing Nations

Subfield: Political Science and International Relations

Field: Social Sciences

Domain: Social Sciences

SDG: Quality education

Open Access status: gold

Estimated APC paid: $469