Work

Factors influencing Users’ Perception on Yangon Bus Service and Origin-Destination Estimation for Bus Trips in Yangon City

Year: 2026

Type: article

Abstract: Urban public transportation in Yangon faces challenges such as overcrowding, irregular service, and mismatched supply and demand, affecting passenger satisfaction. This study evaluates the Yangon Bus Service (YBS) by combining users’ perception analysis with Origin–Destination (O–D) estimation. Surveys measured passenger satisfaction with service attributes, and O–D matrices assessed travel patterns across the city. Stepwise multiple linear regression showed that comfort (0.107), bus route (0.106), and bus stop cleanliness (0.432) positively influence satisfaction, while bus fare (-0.117) has a negative effect. Travel activity is concentrated in Yangon's central areas, reflecting the city’s monocentric structure and generating high daily bus demand. The findings provide insights to improve YBS by identifying factors affecting satisfaction and travel demand, guiding service enhancements, optimizing operations, and increasing ridership.

Source: Indonesian Journal of Computer Science

DOI: 10.33022/ijcs.v15i2.5092

Authors: May Thu Zar Khin, Nyan Myint Kyaw, Moe Thet Thet Aye

Institution: Yangon Technological University

Language: English

Topic: Transportation Planning and Optimization

Subfield: Transportation

Field: Social Sciences

Domain: Social Sciences

SDGs: Sustainable cities and communities, Industry, innovation and infrastructure

Open Access status: gold

Estimated APC paid: $100