Digital Transformation of Reservation Services: Development of the Foxrock Internet Reservation Management System
Year: 2026
Type: article
Abstract: Initiated by Mr. Kevin Paul Pacina and Mrs. Sharmaine Daruca Pacina, the Foxrock Internet Reservation Management System was developed to bridge critical service delivery gaps in a geographically underserved area. The platform leverages PHP and MySQL as its core technological stack and integrates a mobile application, an administrator dashboard, and a user-friendly interface to facilitate a reliable and efficient reservation experience. System quality was assessed using the ISO/IEC 25010 framework alongside the USE Questionnaire, both of which yielded strongly positive evaluations from end-users, affirming the platform’s capability in expediting internet service reservations. One area noted for further development was the responsiveness of the mobile application, which was identified through careful user experience analysis. In response, the development roadmap now prioritizes mobile performance enhancements as a key area of improvement. Security protocols have been strengthened to safeguard user data, while outreach strategies are being expanded to increase platform adoption. The system’s durability and capacity to scale are reinforced through detailed technical documentation, forward-looking infrastructure planning, and comprehensive user support structures. Taken together, these ongoing refinements position the Foxrock Internet Reservation Management System to remain well-aligned with shifting user expectations and emerging industry standards, ensuring its continued relevance and effectiveness as the platform matures.
Language: English
Subfield: Software
Field: Computer Science
Domain: Physical Sciences
Open Access status: diamond
OpenAlex ID: W7140983036