The double-edged sword of artificial empathy: user resistance and acceptance in emotional vs. functional interactions
Year: 2026
Type: article
Source: Interacting with Computers
DOI: 10.1093/iwc/iwag020
Authors: Yaqi Wang, Yuyue Hao
Institution: Tsinghua University
Language: English
Topic: AI in Service Interactions
Subfield: Artificial Intelligence
Field: Computer Science
Domain: Physical Sciences
Open Access status: closed
OpenAlex ID: W7160634851